Privacy Policy
Privacy Policy
Threaded Pets Limited
Last Updated: March 2026
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1. Introduction
Threaded Pets Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.
Threaded Pets Limited is a bespoke embroidery business specialising in custom apparel for pets and their owners.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide to Us
- Name
- Billing and delivery address
- Email address
- Phone number (if provided)
- Order details
- Customisation information (e.g. names, embroidery details, preferences)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on site
- Referral source
This information helps us improve our website and customer experience.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Create custom embroidered products
- Communicate regarding your order
- Provide customer support
- Send order confirmations and updates
- Improve our products and services
- Prevent fraud and maintain security
- Comply with legal obligations
Where you have opted in, we may also use your information to:
- Send promotional emails
- Notify you of new products
- Share special offers
You can unsubscribe from marketing communications at any time.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contractual necessity (to fulfil your order)
- Legitimate interests (business improvement and fraud prevention)
- Legal obligations (tax and accounting requirements)
- Consent (marketing communications where applicable)
5. Sharing Your Information
We only share your information where necessary, including:
- Payment providers (e.g. Shopify, Stripe, PayPal)
- Shipping providers (e.g. Royal Mail, courier services)
- Website hosting providers
- Professional advisors (accountants, legal advisors)
We never sell your personal data to third parties.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfil your order
- Provide customer service
- Meet legal and accounting obligations
Typically, order information is retained for 6 years to comply with UK tax requirements.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (for marketing)
To exercise your rights, please contact us at:
Email: info@threadedpets.co.uk
8. Cookies
Our website may use cookies to:
- Improve website performance
- Remember preferences
- Analyse website traffic
You can manage cookies through your browser settings.
9. Data Security
We take appropriate security measures to protect your personal information, including:
- Secure website encryption (SSL)
- Secure payment processing
- Restricted access to personal data
- Regular security monitoring
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
We recommend reviewing their privacy policies separately.
11. Children's Privacy
Our website is not intended for children under 16.
We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
13. Contact Information
If you have any questions about this Privacy Policy, please contact:
Threaded Pets Limited
Email: info@threadedpets.co.uk
Website: www.threadedpets.co.uk
Location: United Kingdom
By using our website and services, you agree to this Privacy Policy.